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17 Transfer/withdrawal/refund application procedure
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| Contact course administrator to initialise student transfer/withdrawal |
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| Completion of Student transfer/withdrawal form with supporting documents |
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| Examination of application |
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| Application acceptable? |
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| Refund policy |
Student complaint resolution procedure |
| Cancellation/transfer of Student's Pass |
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Return of security deposit
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18 Student complaint resolution procedure
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Contact course administrator to initialise student complaint resoluion procedure
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Investigation of the complaint
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Update student on the status of investigation
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Complaint resolution
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Update student on the solution
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Monitors the affected student
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Refer to CASE Mediation Centre if student is not satisfied
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Refer to Small Claim Tribunal if student is not satisfied with CASE Mediation Centre
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Opportunity for improvement
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