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Course Aims & Objectives
The Diploma in Hospitality Management by Boston Business Management School (BBMS) is aimed at training students exclusively in the processes, business aspects and trends of hospitality management. Students of the programme will acquire the necessary soft and hard skills to tackle issues implementing the growth of service standards
Structure and Duration
The course comprises 8 modules of study conducted on both full-time (Day) and part-time (Evening) basis.
Day-Time Programme
Classes meet for 5 times a week amounting up to 15 contact hours per week. The programme comprising lectures and tutorials will be completed within 9 months.
Evening Programme
This is conducted on a modular basis that can be completed in approximately 9 months. A maximum of 2 modules can be taken per term with 9 contact hours each week. Candidates can choose to undertake the course at his/her own pace within a maximum time span of 2 years.
Admission Criteria
Interested applicants must possess ONE of the following entrance requirements:
- BBMS Certificate in Business Management or equivalent
- GCE 'O' (Grades 1 - 6) in any three subjects including English or its equivalent
- ITE COS, NTC, NITEC Holders / 5 GCE 'N' Level Passes (Grades 1 - 6) including English Language
- Working adults with of min. 2 years relevant field of work experience.
International Applicants
- Applicants must have a minimum of 12 years of general education or its equivalent
- Proof of proficiency in the English Language through IELTS band 5.0 will be required
Course Curriculum
Customer Relationship Management
This module provides you with an understanding of the importance of customer management, its impact on operations and strategies to improve customer satisfaction will also be discussed. Topics covered explain the roles of the customer and the service provider as well as the relationship between them.
Principles of Accounting
This module provides an understanding of the basic concepts and principles of accounting. You will be taught significant areas such as the control and accounting for cash, inventories and fixed assets, goods and services tax and fundamental accounting principles.
Business Management
This module provides you with an insight into the key functions of management and the practical issues which managers of today face. Aspects of management such as planning, organising, leading, controlling, international management, business ethics and social responsibility will be covered.
Marketing Communications
This module provides you with the understanding of the role of promotion within the overall marketing mix strategy of an organisation. It covers core topics pertaining to the use of Advertising, Sales Promotion, Public Relations, Sponsorship, Point of Purchase and Personal Selling in an integrated promotional mix.
Food Hygiene & Nutrition
This module provides you with the principles relevant to food preparation including hygiene practices and HACCP, the body’s need for a variety of nutrients and the effects of preparation on the nutritional content of food.
Food, Beverage & Service Management
This module provides you with an understanding of the operational and supervisory aspects of running a food and beverage operations for a range of establishments. You will also gain an understanding of food and wine and its service in a variety of styles of restaurant and establishments.
Housekeeping Management
This module introduces you to the operational and supervisory aspects of running an accommodation operation, to the requirements of international clients. It also teaches to investigate the basic principles and procedures to be employed.
Front Office Management
This module explains to you the systems and procedures required for Front Desk Office Operations. You will develop knowledge and skills in reception procedures as well as understanding the key legislation that relates to reception procedures.
* Practical Training
On completion of the module, you should be able to practise personal grooming, attend/conduct pre & post roll call, set up dining tables, change table setting, receive and serve guests in several styles of service.
Note: * Only day programme students are required to attend this module
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Diploma in Business Management | Diploma in Retail Management
Diploma in Hospitality Management |
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