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Course Aims & Objectives
The Certificate in Retail Management by Boston Business Management School (BBMS) is aimed at training students exclusively in the processes, business aspects and trends of retail management. Students of the programme will acquire the necessary soft and hard skills to tackle issues implementing the growth of service standards.
Structure and Duration
The course comprises 6 modules of study conducted on a full-time (Day) basis.
Day-Time Programme
Classes meet for 5 times a week amounting up to 15 contact hours per week. The programme comprises of lectures and tutorials will be conducted over a period of 6 months.
Admission Criteria
Interested applicants must possess the following entrance requirement:
- Reasonable understanding of the English Language (Local Students only)
International Applicants
- Applicants must have a minimum of 10 years of general education or its equivalent
- Reasonable understanding of the English Language
Course Curriculum
Fundamentals of Retailing
This module introduces you to the fundamentals of retail management. Perspectives on retailing in today’s world, the retailing environment are discussed.
Fundamentals of Accounting
This module provides students with an understanding of the basic concepts and principles of accounting. Students are thought entry techniques and the importance of accounting in a business environment.
Sales and Marketing
This module introduces the students to the basics of sales and marketing. Promotions are discussed to highlight sales and marketing techniques used in the sales industry.
Communication and Writing skills
This module trains students to communicate effectively and handle both oral and written communication required in a work environment.
Fundamentals of Customer Service
This module introduces students to provide customer service involving the use of communication skills over the telephone and through face-to-face contact. Students perform sales duties by identifying the needs of customers and applying selling techniques in handling the sales process. The training covers the selling process, sales presentation and closing a sale.
Fundamentals of Store Operations
This module introduces students the organisational structure of the retail industry. They are trained to receive, price, store and display merchandise as well as prepare for sales promotion, perform cashiering and handle return and exchange of merchandise in a store outlet.
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Certificate in Business Management | Certificate in Retail Management | Certificate in Hospitality Management
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